Refund policy
Draft for owner review. This is a starting template, not legal advice or a finalized policy. Complete the business details and obtain appropriate review before accepting orders.
Business name: 9XR Solutions
Address: Walaswewa, Maho
Jurisdiction: YOUR_JURISDICTION
Effective date: TO BE CONFIRMED
Before payment
Request a walkthrough and agree requirements before purchasing. Each quotation must state cancellation and refund conditions before payment is accepted.
Product issues
Contact the developer with the product, version and issue description so the problem and agreed scope can be reviewed.
Custom development
Milestone work, deposits and cancellation charges require a written agreement. This template does not impose a blanket no-refunds rule.
Required business decisions
OWNER ACTION REQUIRED: set refund eligibility, request deadlines, processing times, payment fees and remedies. Mandatory consumer rights remain subject to applicable law.